Let Q3ADE 3G match the location of your technicians with the location of faulty equipment. This function reduces the MTTR (Mean Time To Repair) factor by assisting the help-desk/alarm manager function in assigning technicians in the field to a specific incident repair task according to where they are located geographically - even where they are right now if they are using the Q3Browser with a GPS attached.

If you are a technician, then you may invoke Google Maps(TM) to show the location of the faulty equipment.  You may even invoke the map to suggest directions to the equipment from where you are right now. 

A new Incident Management Component included with the free license

The new powerful Incident Management Component is now included with the free Q3ADE 3G license.

The new incident management component is highly integrated with the alarm management function. You can easily create new incidents based on alarms in the alarm log. But incidents may also be raised manually, e.g. directly by users or by a help-desk function.

Incidents may be assigned to incident managers and technicians. These and other related parties will be informed about the progress of the incidents resolution process through alert mails.

Any number of information units may be associated with the incident by the involved parties during the incident resolution process.

Finally, you may generate and export incident performance statistics to excel indicating e.g. how long it took to start the resolution process and restore operation for different severity levels (MTTR figures for some).

Read more about the Incident Manager Component here.

Alert Mail improvements

The alert mail mechanism is becoming increasingly popular. We have therefore added several improvements as suggested by our customers. 

The free license includes alert mails

The free Q3ADE 3G license now includes the generation of alert mails from the alarm manager.

You only need to set up appropriate alert policies to enable this feature.

More powerful alert mail policies

Several features have been added to the alert mail policies of the alarm manager.

Take for example the scheduling function. You may now set up alert policies that are active only during weekends and/or only during off-hours.  Another feature is the alert conditions. You may for example create a policy that will only generate an alert when an alarm has been left unattended (unacknowledged) for a specific number of minutes/hours.  Individual policies may now generate different alert mail formats by using different alert mail templates.

Combining these new alert mail features with the existing features for selecting alarms based on type, source, severity and probable cause let you facilitate the needs of your organization in detail, considering issues like work schedule, alarm escalatation and work teams differentiation.

Web-based alert mail feedback.

The new alert mail format includes a web-link, which when clicked, will pull up the alarm record in a "plain" web-browser.  This new web-based interface provides the alert receiver with features to e.g. acknowledge the alarm, promote it, add notes etc.

This new web-based feature replaces the previous ack-by-mail feature which was often blocked by firewalls and basically was too restrictive for most practical needs. The new feature also provides higher security, more functions to the receiver and still only requires a basic web-browser function at the receiver side.  

The web-based alert mail feature has been tested on a NOKIA E90 using push-mail for reception and the build-in web-browser to access alarm record and e.g. acknowledge the alarm. In other words, the receiver only needs a state-of-the-art mobile with wireless broadband to receive alert mails and response to them in the field.

Export of alarms to Excel 2003 and later.

Our customers have been asking for improved integration with MS Excel. We have therefore made it simpler to export alarm lists to Excel. The alarm log now enables export in Excel 2003 compatible XML format.

It is also possible to select which columns/attributes to include. And you may add specific filter conditions on individual columns to extract only the set of alarm records you need.

The same mechanims has been applied other tables, like the Managed Elements and the Incidents.

New features to tailor the Q3Browser User interface

One primary feature of Q3ADE 3G is its multi-user support; not only in numbers, but also the support for profiling access to the system for different types of users.  Ultimately you want to be able to let your customers access the Q3ADE 3G server for operational status information, but only let them have access to the information, which is relevant to them.

Several new features have been added to the system to further improve the profiling capabilities of the user interface. For example the ability to profile menu and tool bars to only display the features accessible to users. Several dialog fields may be now blocked or even removed from the dialog if the user does not have access to the information.

Improved Q3Browser <-> server communication speed

Some of our customers are now using the Q3Browser  on the road via wireless broadband connections. Therefore, a number of features have been added to improve the response times of the Q3Brorwser<->server communication across slow/moderate speed connections (like wireless GPRS, EDGE).  This has significantly improved the Q3Browser's response times over wireless connections and long distance internet with long response times. 

For more information

Please use our question form.
phone: +45 4468 0864